There are lots of reports across social media of Test & Trace scams.
Please remember, genuine texts, calls or emails from the NHS service won’t ask you for any personal details upfront.
You’ll be given a unique ID number to log in to the NHS Test and Trace website. The ONLY official web address for the NHS Test and Trace service is: https://contact-tracing.phe.gov.uk/
Once you’ve logged in using your ID, you’ll be asked to enter some basic information about yourself including:
– Your name, date of birth and current address
– the names of the people you live with
– places you’ve recently visited
– names and contact details of people you were in touch with around 48 hours before you developed symptoms.
You won’t be asked to share this information upfront over a call or
text, so if someone is asking you for it directly, they are a scammer.
Contact tracers will never:
❌ ask you to dial a premium rate number to speak to us (for example, those starting 09 or 087)
❌ ask you to make any form of payment or purchase a product of any kind
❌ ask for any details about your bank account
❌ ask for your social media identities or login details, or those of your contacts
❌ ask you for any passwords or PINs, or ask you to set up any passwords or PINs over the phone
❌ disclose any of your personal or medical information to your contacts
❌ provide medical advice on the treatment of any potential coronavirus symptoms
❌ ask you to download any software to your PC or ask you to hand over control of your PC, smartphone or tablet to anyone else
❌ ask you to access any website that does not belong to the government or NHS